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Delivering a Quality Service
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A highly stable team
of experts ensures consistency in quality of advice.
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Unrivalled depth of
technical knowledge.
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One client manager,
providing a link to timely advice from the whole team.
Delivering a quality service
is key to providing an excellent treasury management
advisory service. The
user friendliness and timeliness of the
provision of advice is paramount to achieving the
desired strategy.
The Butlers team consists of
specialists in key areas, all of whom are registered
with the Financial Services Authority. The
balanced make-up of the
team ensures a thorough and complete analysis
of our clients’ current and future positions. The
entire team is located in one office. This ensures all
issues are discussed openly and vital knowledge is
gained by all.
Each client has a
dedicated contact,
who ensures the service is being delivered in the best
possible manner. This is the tip of the iceberg.
Clients also have access to the whole team depending on
which area they need particular advice on.
The service is provided in a
number of different ways:
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Regular phone
contact by client manager
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Regular
strategy meetings
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Provision of
timely information via regular publications
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Seminars and
training provide a valuable source of information
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Website
Clients have access to the
team’s wealth of knowledge and experience through the
Technical Helpline facility.
This ensures clients can always phone up and speak to a
relevant specialist. This is an aspect that clients,
particularly new, value highly.
Regular strategy meetings
are held with clients, the structure of which are agreed
in advance via the provision of agendas. The strategy
meetings are an
invaluable
stage in developing
the agreed strategy. Minutes of meetings are
provided; these ensure that the agreed aims and
objectives are noted formally. The minutes are then
used as a check to ensure that all agreed actions are
taken in a timely manner.
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