Client Satisfaction & Quality Assurance

Butlers prime focus is delivering a quality service to meet identified client needs.  In order to help us maintain this, and enhance our services further, we commissioned a client questionnaire.  The overall results of the questionnaire were very positive, as highlighted by the following:

• In the views of our clients, professionalism of staff, clarity, timeliness and accuracy of advice are the most important factors of the service.  In excess of 80% of our clients were very satisfied with all of these.

• 100% valued the quality of our seminars.

•  96% appreciated the frequency of strategy meetings.

The questionnaire gave clients the opportunity to give specific feedback.  The following are examples of what our clients say:

• “Proactive and professional service. Seminars and material produced on prudential code were first class and very much appreciated.”

• “The interest rate forecasts and investment advice is always particularly appreciated. Recently the advice received on the debt repayment exercise which this Council undertook, and the new prudential code, was very helpful.”

•  “Butlers staff are readily contactable and provide advice and help in a pro-active way which meets our needs”

• “Butlers staff have always provided prompt service and, if necessary, have come back promptly having found out answers to queries”

• “I find the support provided extremely helpful – there is always someone to turn to!!  In the event a query can’t be answered immediately someone will always phone or e-mail a reply very promptly.”

• “Far more proactive than other advisors”